Return Policy
A 30 Day return policy gives you plenty of time to consider your purchase. As long as the item is returned in a "new, unaltered and unused condition." If purchase is returned without original packaging and not in original condition, a 25% restocking fee will apply, no exceptions.
Orders for products marked "Custom" are cancellable within 24 hours from the time of order with no penalty. Please note that we cannot accept returns on Special Orders.
To Request A Return
Contact Customer Service at 1-888-209-1538 and request a Return Authorization Code for your order. You will be sent a Return Authorization by email. Please write your Return Authorization Code on the return form and on the outside of the shipping box on the front of the package so that it is clearly visible.
After we receive your package, our Quality Assurance Department will verify the condition and authenticity of the returned item(s). Please return the merchandise pre-paid and insured via a trackable carrier (UPS, Fedex, DHL or Airborne)
All items are inspected prior to shipment and are shipped insured. We are not responsible for damage incurred in shipping. If your package is damaged in shipment, you must save all packing materials and contact the carrier.
We will notify you via email when we have processed your return.
Please note:
- If the product has been excessively used, abused, or damaged, the return and credit will not be allowed.
- The original shipping costs of the products is non refundable, and is the customers responsibility.
- The Customer is responsible for all freight charges on a return.
- All products must be returned in all the original boxes or packaging..
- Non-insured packages will be returned to sender.
- Gifts to third parties are not refundable, and can only be exchanged.
Privacy Policy
Company Name: HGH Enterprises Inc.
Address: PO Box 820996
City, State, Zip: Vancouver, WA 98682
e-mail: info@withlove-always.com
Phone: 1-888-209-1538
Office Hours: Mon-Fri 8AM-5PM Pacific Time Zone
Effective date of policy: April 1, 2007
- For each visitor to our Web page, our Web server automatically recognizes IP addresses.
- We collect as part of our communications and ordering process the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit and ordering information including name and address, telephone number, fax number and payment information (e.g., credit card number and billing address).
- The information we collect is used for internal review and is then discarded. It is used to improve the content of our Web page and used by us to contact consumers for marketing purposes, special mailings etc. This information is not shared with other organizations for commercial purposes.
- With respect to cookies we use cookies to store visitors preferences and record session information, such as items that consumers add to their shopping cart.
- If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address and telling us that you do not want to receive e-mail from our company.
- If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending us e-mail at the above address.
- Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
- From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes. If you are concerned about how your information is used, you should check back at our web site periodically.
- Customers may prevent their information from being used for purposes other than those for which it was originally collected by sending us e-mail at the above address.
- Security: When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site.
Shipping Policy
General
Our shipping charges are based on standard UPS or U.S. Mail rates (where applicable), which are based on package weight, size, and distance shipped. To preview the shipping charges, enter the items you want to order into your shopping cart. When you're done, save changes, go to check out and enter your zip code. This will display the shipping costs.
Shipping Time
Orders for items that are handmade are usually shipped within 14 work days excluding weekends and holidays. Barring exceptions, these orders ship out Monday through Friday at around 4:30 pm PST. Express shipping (Next Day, 2nd Day, 3rd Day) is available and these orders are given top priority.
Out of Stock Items
You will be contacted via email if you ordered an out of stock item. At this point you can either choose to substitute for another item in stock, remove it from your order, cancel your order or place your order temporarily on hold until your item is in stock again. Due to availability and vendor issues, we can only provide an estimate as to when an out of stock item will be in stock again.
If you choose to remove the out of stock item from your order, a refund will be issued that is consistent with the original method of payment.
International Shipping
We are sorry, but we are unable to offer shipping outside of the United States.
